FAQ's

SHIPPING INFORMATION

Standard UK shipping takes anywhere between 1-14 days to arrive.

Standard International shipping takes anywhere between 7-31 days to arrive. (Shipped from the UK)

We now offer TRACKED shipping, so choose this option at checkout if you want a tracking number & live updates of your order.

PRINT CLUB / MANAGE YOUR SUBSCRIPTION

Copy this link to manage your subscription to print club:

https://shopify.com/51263701158/account/pages/6971b1a1-27f6-4c27-b8b0-3009fd3b921d

You can cancel or renew your print club subscription any time!

Please email: bythepeoplee@gmail.com if you have any issues or questions

EXHANGES / RETURNS

Unfortunately, we cannot offer a return or exchange. This is because each product is made-to-order, which means it is made specifically for you, once you've placed your order. However, if there is a fault on our end (e.g we sent the wrong size, there's a defect in the design etc) we will happily sort this issue out for you. Please contact us on email (bythepeoplee@gmail.com) if you have any problems

CONTACT INFO

We respond to emails & Instagram DMs as often as we can.

EMAIL: bythepeoplee@gmail.com

INSTAGRAM: @_bythepeople

EUROPE / UNITED STATES SHIPPING

EUROPE & NORTHERN IRELAND

I'm afraid that due to the new GPSR regulations as of the 13th December 2024, I have had to stop shipping to the EU & NI. The new requirements that have been implemented work out to be too expensive, therefore forcing me to stop sending parcels into Europe. This is such a shame as I know that so many of you are from these places. I am really hoping that this issue gets sorted really soon and that I can open my shop to all of you again!

UNITED STATES

As of 29th August 2025, there has been new processing & handling fees implemented by US couriers. This means that my customers could be taxed anywhere between £10 - £50 for a parcel with as little value as £5.

Personally, I don't agree with these tariffs so have paused shipping to the US. I am hoping these rules will change but for now the only product available for my US customers is my Print Club subscription.