FAQ's
SHIPPING INFORMATION
Standard UK shipping takes anywhere between 1-14 days to arrive.
Standard International shipping takes anywhere between 7-31 days to arrive. (Shipped from the UK)
We now offer TRACKED shipping, so choose this option at checkout if you want a tracking number & live updates of your order.
PRINT CLUB / MANAGE YOUR SUBSCRIPTION
Copy this link to manage your subscription to print club:
https://shopify.com/51263701158/account/pages/6971b1a1-27f6-4c27-b8b0-3009fd3b921d
You can cancel or renew your print club subscription any time!
Please email: bythepeoplee@gmail.com if you have any issues or questions
EXHANGES / RETURNS
Unfortunately, we cannot offer a return or exchange. This is because each product is made-to-order, which means it is made specifically for you, once you've placed your order. However, if there is a fault on our end (e.g we sent the wrong size, there's a defect in the design etc) we will happily sort this issue out for you. Please contact us on email (bythepeoplee@gmail.com) if you have any problems
CONTACT INFO
We respond to emails & Instagram DMs as often as we can.
EMAIL: bythepeoplee@gmail.com
INSTAGRAM: @_bythepeople
EUROPE / UNITED STATES SHIPPING
EUROPE & NORTHERN IRELAND
Shipping is back to normal! I am now a GPSR compliant business so your parcels should arrive to you with no stress!
UNITED STATES
Shipping has resumed! No need for you to pay any taxes or import fees as I cover these for you through my flat rate shipping charge.